Protogel Privacy Policy
Information We Collect
Protogel collects personal information you provide during account registration, including your name, email address, phone number, and payment details. We also collect technical data such as device information, browser type, IP address, and site usage data to enhance the user experience.
We use cookies to maintain your login session and collect information about your interactions with the platform for analytics purposes.
How We Use Your Information
The information we collect is used for user account management, transaction processing, customer support delivery, and platform improvement. Data is also used for security purposes, fraud prevention, and ensuring compliance with local laws.
We do not use your personal information for marketing purposes without your explicit consent.
Cookies & Tracking
Protogel uses cookies and similar tracking technologies to optimise platform navigation and analyse site performance. You can manage the use of cookies through your browser settings, though this may affect the functionality of certain platform features.
Data Storage & Security
Your personal information is stored in a multi-layered, high-security system with strict access controls and data encryption using industry-standard SSL technology. We continuously update our systems to address emerging security threats and safeguard data confidentiality.
Only authorised, trained staff have access to your personal information, strictly for account management and technical issue resolution.
Sharing Information with Third Parties
Protogel does not sell, rent, or share your personal information with third parties without your explicit consent, except where required for platform operations such as payment providers, security matters, and legal compliance.
Every data-sharing arrangement is bound by strict confidentiality agreements and full compliance with industry standards.
User Rights
You have the right to access, correct, or delete your personal information by contacting protogel's support team. All requests will be processed in accordance with Malaysia's data protection laws.
You may also withdraw your consent for data use for specific purposes at any time.
Privacy Policy Updates
Protogel reserves the right to update this privacy policy from time to time to reflect new requirements or operational changes. Any significant updates will be announced through the platform, and you are encouraged to review this page periodically.
Data Security & Contact Us
Your data security and privacy are our top priority. If you have any questions, concerns, or wish to make a request regarding your personal data, you can reach our customer support team through the platform or by email at [email protected].